Privacy Policy


SGI PHILIPPINES GENERAL INSURANCE COMPANY INC.


At SGI Philippines General Insurance Company Inc., we respect and value your privacy. We are committed to upholding the rights of every Data Subject to understand how we use and protect Personal Data.

As the Personal Information Controller under Republic Act No. 10173, or the Data Privacy Act of 2012, SGI Philippines General Insurance Company Inc. provides this notice to inform you of your rights and obligations under the law, as well as relevant information on how we handle and protect your Personal Data.

For the purposes of this Data Privacy Notice (“Notice”), Personal Data refers to any personal information, sensitive personal information, and privileged information that can be traced to a unique individual.

  • Service Description
    SGI Philippines General Insurance Company Inc. offers comprehensive non-life insurance coverage. To learn more about our insurance products, please visit: https://sgiphils.com.ph/.
  • Personal Data We Collect
    SGI Philippines General Insurance Company Inc. adheres to the principles of transparency, legitimate purpose, and proportionality in the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure, or destruction of Personal Data (collectively referred to as “processing”).

The types of Personal Data we collect depend on the product, service you avail of or may have with us, including but not limited to the following:

For individuals, on SGI website we collect: Name and contact information

For corporate entities, on SGI website we collect: Name and contact information

For purposes of this Notice, a Data Subject refers to an individual whose Personal Data is collected and processed by SGI Philippines General Insurance Company Inc. This includes, but is not limited to, existing clients, prospective clients, applicants, visitors, suppliers, and other individuals whose Personal Data is collected and processed.

Personal Data collected as required by law:

SGI Philippines General Insurance Inc. may also collect Personal Data or other information as mandated by law. For example, we may request information in compliance with Republic Act No. 9160, the Anti-Money Laundering Act of 2001.

Personal Data collected via web activities:

SGI Philippines General Insurance Inc. use tools like Google Analytics to collect pseudonymous information about website usage, such as visit frequency, pages interacted with, and traffic sources. This information is used solely to improve our website. Google Analytics collects only the IP address assigned on the date of your visit and does not combine it with personally identifiable information.

Cookies may be used to gather information. These are small pieces of data stored on your browser. While Google Analytics uses permanent cookies to identify unique users, these cookies can only be accessed by Google. You may disable cookies through your browser settings.

Personal Data collected through Social Media:

SGI Philippines General Insurance Inc. may collect information necessary to respond to your inquiries or messages on social median platforms. For account related inquires, you may contact our Customer Service at 8848-0188.

When and How We Collect Personal Data

SGI Philippines General Insurance Inc. collect Personal Data in various ways, including when you fill out forms, call us, use our website, or interact with our subsidiaries, affiliates, or partner organizations with whom we have Data Sharing Agreement.

We may also collect data from insurers, intermediaries, claims investigators, medical professionals, and other third parties involved in our business dealings.

Why We Collect Personal Data

SGI Philippines General Insurance Inc. collect Personal Data to fulfill our legitimate business and commercial objectives of providing the best non-life insurance coverage in compliance with the Insurance Code of the Philippines, the Anti-Money Laundering Act of 2001, Terrorism Financing Prevention and Suppression Act, UN Sanction List Regulations, Credit Information System Act, and other regulatory laws consistent with the Data Privacy Act of 2012.


Why and How We Use Personal Data

SGI Philippines General Insurance Inc. collect Personal Data which is relevant and required to understand insurance needs, to conduct our business, and to provide better customer service and products. In this regard, we use Personal Data to:

  1. Process and evaluate insurance applications;
  2. Provide and administer insurance products and services;
  3. Conduct underwriting, reinsurance, and account administration;
  4. Process premium payments and related fees;
  5. Handle insurance claims and related activities;
  6. Communicate about policies, products, and services;
  7. Perform functions related to insurance products and services;
  8. Conduct statistical, actuarial, and market research;
  9. Provide information about our products and services;
  10. Prevent and investigate fraud, money laundering, and other crimes;
  11. Verify identity and handle data access or correction requests;
  12. Comply with legal and regulatory requirements;
  13. Defend against legal actions and claims; and
  14. Fulfill other purposes directly related to the above.

For vendors, suppliers, or contractors, we may use Personal Data to:

  1. Conduct due diligence;
  2. Evaluate proposals;
  3. Assess viability and process accreditation;
  4. Communicate decisions; and
  5. Implement contract terms.

Use of Personal Data in Marketing

Where permitted by law or when allowed by Data Subject, SGI Philippines General Insurance Inc. may use Personal Data to promote products and services that may interest you.

Marketing activities may occur via mail, telephone, SMS, email, or other electronic means. We may also market our products through different marketing channels, or third-party companies who assist us to market our products and services.

Data Subjects, may opt out of receiving marketing materials by contacting our Data Protection Officer.

Sharing Personal Data

Sharing with the Government

To comply with legal and regulatory mandates, we may share the Personal Data with government agencies such as the Insurance Commission (IC), Credit Information Corporation (CIC), Anti-Money Laundering Council (AMLC), Bangko Sentral ng Pilipinas (BSP), Bureau of Internal Revenue (BIR), Securities and Exchange Commission (SEC), and other regulatory bodies. This is done to ensure adherence to laws such as the Anti-Money Laundering Act of 2001, Terrorism Financing Prevention and Suppression Act, and other relevant regulations.

Sharing with Other Persons and Entities

In pursuit of our legitimate business interests or in connection with the purposes outlined in this Notice, SGI Philippines General Insurance Company Inc. may share the Personal Data with:

  • Employees and duly authorized representatives;
  • Other insurers, reinsurers, adjusters, and intermediaries;
  • Industry associations, investigators, and third-party service providers; and
  • Entities involved in underwriting, administration, claims adjudication, reinsurance, investment, data analytics, risk analysis, financial and tax monitoring, fraud prevention, profiling, research, due diligence, and compliance with legal, regulatory, or contractual requirements.

Safeguards for Data Sharing

Whenever Personal Data is shared with third parties, we ensure that they are contractually obligated to:

  • Use the data only for the purposes for which it was originally collected;
  • Implement sufficient security measures to protect the data; and
  • Comply with the Data Privacy Act and other relevant regulations.

Retention of Personal Data

SGI Philippines General Insurance Inc. retain Personal Data only as long as necessary to fulfill the purpose(s) for which it was collected or as required by law. Data is securely destroyed when no longer needed.


How We Secure Personal Data

The security of Personal Data is important to us. Thus, we take appropriate technical, physical, legal, and organizational measures to protect it from misuse, interference, loss, unauthorized access, modification, and unauthorized disclosure by establishing and enforcing:

  1. Employee confidentiality and training;
  2. Document storage security;
  3. Access control measures;
  4. Limited access to Personal Data;
  5. Careful selection of third-party processors; and
  6. Electronic security systems (e.g., firewalls, encryption).

While we strive to protect your data, no system is 100% secure. Please notify us if you believe your data has been compromised.

What are the Rights of the Data Subject

Under the Data Privacy Act, Data Subject have the following rights:

  • Right to Be Informed – You have the right to be informed about how your Personal Data is being collected, used, stored, and shared. This includes being notified of the purpose of data processing, the types of data being collected, and the scope and method of data sharing.
  • Right to Access – You are entitled to request a copy of any Personal Data we hold about you. This includes data stored in our manual filing systems or computer databases. The information will be provided in an easy-to-understand format, accompanied by a clear explanation of how it is being used.
  • Right to Object – You have the right to object to the processing of your Personal Data, including processing for direct marketing, automated processing, or profiling. However, this right may not apply if the processing is required by law, rules, or regulations.
  • Right to Erasure or Blocking – You may request the suspension, withdrawal, blocking, removal, or destruction of your Personal Data if it is incomplete, outdated, false, unlawfully obtained, or being used for unauthorized purposes.
  • Right to Damages – If you suffer damages due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your Personal Data, you have the right to claim compensation. This includes violations of your rights and freedoms as a Data Subject.
  • Right to Data Portability – You have the right to obtain a copy of your Personal Data in a structured, commonly used, and machine-readable format. You may also request that your data be securely transferred to another organization, where technically feasible.
  • Right to File a Complaint – If you believe that your Personal Data has been misused, maliciously disclosed, or improperly disposed of, or if you feel that any of your data privacy rights have been violated, you have the right to file a complaint with our Data Protection Officer or the National Privacy Commission.
  • Right to Rectify – You have the right to dispute and correct any inaccuracies or errors in your Personal Data. We will take reasonable steps to update your information upon receiving a valid request.

Exercising Your Rights

To exercise any of these rights, you may contact our Data Protection Officer at compliance@sgiphils.com.ph or call us at 8848-0188. We will take reasonable steps to verify your identity before processing your request to ensure the security of your Personal Data.

Queries, Requests, and Complaints

For data privacy concerns, please email our Data Protection Officer at compliance@sgiphils.com.ph or call us at 8848-0188.


Updates to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in law or technology. Revisions will take effect immediately upon posting on our website.

Last Updated: 15 March 2025